FAQs

General

Can I book an appointment for more than one person (for example, for a family of four)?

Yes, you can make a booking under the lead name, for a maximum of 6 people. Only the lead name will be taken at the time of booking – other details will be collected when you attend for your booking.

What are the opening hours?

  • Monday to Friday: 12:00 till 16:00
  • Saturday & Sunday: 10:00 till 14:00

Where is the testing centre?

The testing centre is directly opposite the Teesside International Airport’s terminal. On-site parking is both convenient and free for up to 3 hours.

Tests

What tests do I need for my flight?

It’s a fast-changing situation, please refer to your Travel Agent and/or your carrier for the advice for the receiving country.

Which test type do I need?

We’ve taken the guesswork out so that you can find the right test type for you, Simply click here.

Who will do my test?

Our team of qualified, fully trained clinicians carry out the tests.

Bookings

How do I book my test?

You make your booking by selecting your test type and choosing the day and 5-minute slot that works for you. Your appointment is secured as soon as you pay. You’ll receive an email confirming payment received and the time and date of your appointment.

Can I book for a same-day test?

Bookings can be made 1 hour in advance through the website.

When should I book my PCR / Back-to-Lab antigen test?

We always recommend that you allow at least 48-72 hours prior to departure. This is likely to be longer over Bank Holidays.

What do I do if I make a booking but need to change the appointment date and time?

Click here to change your booking. Or click here to cancel your booking. There will be no fee for either changing or cancelling if you provide us with at least 24 hours’ notice.

What happens if I need to cancel my appointment because my flight has been cancelled?

Click here to cancel your booking. There will be no fee for cancelling if you provide us with at least 24 hours’ notice.

Results

How do I open my test results?

For rapid antigen and antibody tests:
  • Open the email from enquiries@recovery4life.co.uk
  • You will see a button in the email, please click on the button.
  • This will take you to the results portal.
  • Confirm your date of birth to open the results.
  • You can download your results as a PDF.
For PCR / Back-to-Lab Antigen tests:
  • You will receive an email direct from the laboratory
  • Your results will be attached as a PDF

When will I receive my test results?

For rapid antigen and antibody tests:
  • Your results will be emailed within 2-hours of testing.
  • Your test results will be sent from enquiries@recovery4life.co.uk
  • Please check your Junk or Spam folders.
For PCR / Back-to-Lab Antigen tests:
  • Your results will be emailed within 72-hours of testing.
  • Your test results will be sent direct from the laboratory
If you do not receive your results, please email bookings@teessidecovidtesting.com